July 2021

An update from Post Office Service and Support Optimisation Director, Tim Perkins - Last week I attended a regional call with Regional Manager for the...


June 2021

You may remember back in April, we launched an email survey that we sent to you after you’ve called one of our helplines... Thank you to the hundreds of Postmasters who have taken the time to let us know how we’re performing so far....


April 2021

I’d like to start by thanking you for your patience over the last challenging few weeks. I’d like to apologise if you’ve been impacted by either the lottery issue or had to wait in the queue when calling our Branch Support team.


March 2021

Hello everyone! I hope that you have had a good month since I last blogged and that your trade has continued to be strong. I want to focus again in this blog on how we are amplifying the voice of postmasters through the Post Office and...

  • 18-02-2021

    February 2021

    Many of our Postmasters probably don’t know me as a relative newbie to my role – I am Tim, and I am responsible for a lot of the support services that you receive from the Post Office, including the Branch...