Phase 2

Phase 2 of the Postmaster consultation was a national Postmaster survey which was been shaped from the feedback some of you gave us in Phase 1.

This survey was open to all Postmasters from 10 December to 31 January.

In this survey, we asked questions about you, your business, your challenges and your ambitions and your views on how you want to contribute and be involved in future decision making. 

This is one of the most critical surveys we have ever asked Postmasters to complete. The last time we completed a survey close to this scale was in 2016.

Amanda Jones, Retail and Franchise Network Director shares more about the Postmaster consultation in this video below.

If you have any questions, please contact your Area Manager or email