At the 'We’re Stronger Together' events in July, Post Office Group CEO Nick Read discussed his commitment to build a genuine two-way partnership with Postmasters.

Your views on how you want to be involved in Post Office decisions

As part of this, Nick announced that we'll run a Postmaster consultation asking Postmasters how they want to be involved in our business and input in our business decisions. These are decisions which impact you so it’s important that your first-hand experience and expertise contributes to decision making that positively supports us all. 

We have appointed an independent agency, Quadrangle, to lead the consultation.

The first time we are running a consultation of this type and scale

The consultation starts on 21 September and will run for 12 weeks. This is the first time we are running a consultation of this type and scale with Postmasters and we would encourage everyone to participate. We’ll be starting with a blank sheet of paper – every idea and contribution is valued.

Tell us how you want to be involved and what types of decisions you want to be involved in

Amanda Jones, Retail and Franchise Network Director said: “Our role at Post Office Limited is to support you to efficiently and effectively run your branches and help you be commercially successful and thrive in your communities. We know the decisions we make, the changes we introduce, the processes we put in place have an impact on you, your teams and your business.

“This consultation is about how you want us to use your skills, experiences and bring your voice in to our decision making. This is one of the most critical steps we’ll be taking to develop a long-term approach on involving and working together with Postmasters. Please do get involved."


On the navigation on the left, you can see further information about the consultation including how you can get involved, information on Phase 1, a virtual noticeboard for you to share your views, and read about regular updates as we go through the consultation process.