During the Covid pandemic, we have seen an increase in suspicious activity in our branch network and scams against our vulnerable customers. It is important that everyone knows what to do to make sure we are protecting our customers and communities. Post Office is required by law to maintain adequate controls against money laundering and terrorist financing and the instructions on Horizon for processing transactions, are designed to meet the minimum control standards in our policies.
Our Money Laundering Reporting Officer & Head of Financial Crime, Sally Smith, explains: “The number of scams over the phone, text and e-mail has risen – like me, I am sure you have all seen an increase in ‘fake’ text alerts and calls to your mobile phone. Fortunately most of us are savvy enough to delete these, but we have seen increasing examples of our vulnerable customers being scammed – with a significant increase in customers being duped into buying Amazon and Google Play vouchers, with one customer being scammed out of around £30,000.”
Everyone needs to complete annual compliance training to make sure they understand what they need to do to prevent and report money laundering and terrorist financing. This training will be available on from 30 April 2021 on SuccessFactors and Horizon, and must be completed by 24 May 2021.
By the end of this course, you should understand your responsibilities to make sure you and Post Office are complying with Anti-Money Laundering and Terrorist Financing regulations.
If you have any more questions, please leave a comment below or email firstname.lastname@example.org