Going the Extra Mile

Going the Extra Mile

Love Your Customer Week is all about providing and celebrating great customer care and service. We’re a few days in so we want to highlight some of the customer feedback and Extra Miles which have been submitted for Post Office branches across the country.


East of England region

1.Long Sutton

We Were unsure how to do the Transactions we needed however the assistant was more than helpful with this.  Even suggest other options within the post office we did not know we could use.  we will in due course.

2.Blofield Heath

Strong adherence to social distancing, Covid measures. Explanation of delivery variables due to both weather and Covid. Gita is always so friendly. She has made the Village Shops and Post Office the Heart of the community.

Northern Ireland and South Wales region

First of all the post office is situated in a lovely bookshop and cafe with easy parking. Then there's Ewan the post master who is extremely efficient and friendly. Better service could not be found anywhere.

4.Upton On Severn
Very friendly and helpful service. I've used this post office a few times and will make it my regular one from now on as the staff are just so nice to deal with.

Greater London region

5.Kings Cross
The staff are extremely helpful and friendly every time I come and visit to do my post, I work across the road and also an essential worker, they never fail me even during this current situation, they remain helpful and all approachable specially Mr Hussein, always smiling and got good sense of humour that am sure he cheers everyone up. Keep up the good service.

Our Post Office is central to our community and those running it are professional, kind, friendly and helpful to all, knowing very many local people by name. It is always a pleasure to go there.

South West region

They are the friendliest shop and are working so hard to support the community during COVID. They are wonderful to young children and remember to ask after them, even when they are not present due to restrictions. I would never fault this post office (and shop), they are such kind people.

The staff at Woolsery Post Office are ALWAYS really pleasant and cheerful and happy to help and are a credit to the Post Offfice.
Nothing is ever too much trouble and they always go the extra mile. Ian and Angela are superstars!
I actually go out of my way to visit this Post Office, there is one closer to me but I choose to drive a bit further for their lovely service.

North West and North Wales region

9.New Moston
It was a very cold day, Paul and Natalie were both very cheerful and helpful.  I had been watching them deal with the two people before me (3 allowed in shop).  One person was quite slow in putting away his things, there was no rushing him, Natalie was pleasant and asked him to say hello to his mum for her.  Paul who I dealt with suggested an alternative delivery from the 1st class signed for that I was going to use.  He explained about the 1st Class Special Delivery which would get there by one the following day and how its insurance for the item would be higher.  It only cost me an additional £4 so was happy to do it.  In these difficult times that people can still be jolly, cheerful and helpful is a credit.

I came into the shop to enquire about opening a post office account and there was a lengthy queue. I noticed one of the post office girls working in the shop and spoke to her about it. She then went back to the post office and got me the relevant information. Amazing service.

South East region

11.Hedge End
I use the branch regularly as I have lots of business to do for an elderly lady I care for. The girls there are extremely friendly and knowledgeable, always have time to answer queries. They are also efficient and deal with everything very swiftly.

Because I have used this post office branch for the last 18 years and the staff are always friendly, helpful and if they are not busy you can have a bit of a banter which always brightens my day up, so on this last visit we had a bit of a banter.

Scotland region

The staff at our branch are always really friendly and helpful. They don't rush you and always have time to chat during whatever process is happening. It's most welcomed during current times.

Fabulous lady at the counter always lightens up the atmosphere.

Northern England region

15.Middleton St George
Our Postmaster is always welcoming, and cheerful.
He knows his customers and more importantly knows the Post Office service well, and how to serve his customers needs. 100% service at all times.

The staff are always so helpful and go out their way to help the customers.  The service goes beyond basic mail services cornhill shop is a community hub run by a lovely bunch.

Midlands region

17.Great Barford
Every time I use this post office I always get a warm welcome and especially with this lock down it is so nice to speak to someone who cares.

I was asked to give feedback and it is my absolute pleasure to oblige. The lovely ladies in this post office go above and beyond to make you feel important. I never feel like just another customer to them. Credit to your business.