Postmaster named Asian Trader of the Year
Lower Camden Postmaster Anil Patel wins top award for putting the community at the heart of his store
Budget affect on Postmasters and retailers
Yesterday (Wednesday 3 March) the Chancellor of the Exchequer, Rishi Sunak MP, set out the budget for this year. Here is a round-up of the key announcements that affect Postmasters and retailers as part of this Budget.
Post Office Shopfittings website
Browse and purchase items for your branch including signage, furniture, chairs, display equipment and queue barriers.
Postmaster Syed awarded Pride of Meltham Award
Meltham Post Office, in our North West and North Wales region recognised for providing a friendly, efficient and safe service to customers
Get involved: #LoveInABox campaign
Life in lockdown is challenging. During these tough times we have seen some of the best of humanity and sense of community and over the next few weeks we’re asking customers to nominate someone they would like to recognise through our new social media campaign called #LoveInABox.
New digital identity services partnership with Yoti
Post Office is expanding its presence in the identity services market with the rollout of a suite of in-branch and online products in a new partnership with digital identity company, Yoti.
Going the Extra Mile
Love Your Customer Week is all about providing and celebrating great customer care and service. We’re a few days in so we want to highlight some of the customer feedback and Extra Miles which have been submitted for Post Office branches across the country.
Post Office colleagues Adopt an area
Adopt an Area is a new initiative where Post Office colleagues are buddying up with Area Managers and will join them on their visits to Postmasters and branches.
Life and Travel Insurance Training
It is important that we all play our part in creating the best possible experience for our customers, by building trust and belief in our life and travel insurance products and services.
Postmaster view on customer experience
Nita Patel, Postmaster at Woodhatch Post Office shares tells us what she has learned and how she has changed her approach to customer service after completing Customer Experience University Foundation programme.